Fraktpolicy
SHIPPING POLICY
Processing Time All products are made-to-order. Orders are typically processed and sent to production within 2-7 business days after payment is confirmed.
Shipping Rates Shipping costs are calculated at checkout based on your delivery location.
Delivery Times Estimated delivery times vary by destination:
- Sweden: 10-15 business days
- Europe: 10-20 business days
- International: 15-30 business days
Please note these are estimates and actual delivery times may vary.
Tracking Information Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your package.
International Orders & Customs For orders shipped internationally, customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in our shipping costs and are determined by your local customs office.
Shipping Carriers We work with trusted shipping carriers to deliver your order. The specific carrier may vary depending on your location.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at mathilda@mpworks.se within 14 days of the expected delivery date so we can assist you.
Address Accuracy Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided at checkout.